Shipping & Farm Pickup Policy

Last Updated: March 2025

1. Geographical Delivery Radius

• Exclusive Bangalore Metro Focus: Doorstep delivery is restricted strictly to postal pin codes within the Bengaluru Urban and Suburban limits (560001 through 560110+).

• Orders with delivery addresses located outside Bengaluru Metro will automatically be designated for Free Farm Pickup at Magadi, or will be cancelled and refunded.

2. Multi-Drop Dispatch Model (1 to 4 Shipments)

To prevent post-harvest bulk spoilage, orders can be delivered across multiple shipments throughout the April to July harvest window:

• Full Tree (100–130 kg): Eligible for 1, 2, 3, or 4 dispatches.

• Half Tree (50–65 kg): Eligible for 1, 2, or 3 dispatches.

• Custom Mixes: Dispatched as varieties naturally ripen across the season.

• 10 kg Modular Boxes: Dispatched in 1 or 2 shipments.

Customers must configure their preferred drops between March and April.

3. Packaging & Cold-Chain Transit

3.1. Ventilated Eco-Crates: Mangoes are packed in ventilated corrugated cartons layered with clean dry paddy straw or natural paper shreds to absorb shocks.

3.2. Zero Chemical Sachets: No artificial ripening ethylene sachets or fungicides are placed in our boxes.

3.3. Farm-to-Door within 48 Hours: Fruit is plucked in Magadi at sunrise, cleaned of sap, graded, packed, and delivered to Bengaluru homes within 48hours to maximize shelf-life.

4. Free Self-Pickup at Magadi Orchard

Customers opting for the Free Magadi Farm Experience (₹0 Delivery Fee) must adhere to the following logistics protocol:

• Orchard Address: Partner Farm Belt, Magadi Rural, Ramanagara District, Karnataka (\~45–55 km from Bengaluru).

• Pickup Hours: Saturdays and Sundays only, during the April–July season.

• Slot Booking: Pickup slots must be booked on the portal at least 72 hours in advance to allow farmers to pluck your batch fresh.

• Verification: Customers must present their digital QR Gate Pass on their smartphone at the farm gate.

• Packing: Fresh harvest will be weighed and transferred into eco-crates for direct boot loading into your vehicle.

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